Job Description
Job Description
About Us
At AAA Hudson Valley, we’re not just keeping people moving—we’re making every journey better. As a trusted name in emergency road services and travel assistance, we’re committed to delivering fast, friendly, and reliable support to our members when they need it most. Behind the scenes, we’re a vibrant, people-first workplace where collaboration, growth, and a bit of fun are part of the daily routine.
The Role
As a Member Services Representative, you'll be the reassuring voice on the other end of the line, providing top-tier assistance for roadside emergencies and travel-related needs. From flat tires to trip planning questions, you'll turn stress into smiles with your calm demeanor and problem-solving skills.
If you're cool under pressure, love helping people, and want to work somewhere that values both excellence and energy, this role is for you.
What You’ll Do
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Handle incoming calls from members in need of emergency roadside assistance or membership support
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Assist members with travel-related services & products—trip routing, accommodation support, or general inquiries
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Educate members on their plan features, perks, and how to make the most of their membership
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Communicate clearly and compassionately, especially during high-stress situations
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Collaborate with internal teams to ensure seamless service and continuous improvement
What You Bring
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Customer service and stellar communication and multitasking skills
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Calm, confident communication—even in high-pressure situations
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Problem-solving mindset with a helpful, can-do attitude
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Basic geographic knowledge and comfort navigating mapping tools
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Tech-savvy with comfort using support software and systems
Why You’ll Love Working Here
Comprehensive Benefits – Health, dental, vision, life insurance, 401(k), and more
Free Roadside Membership – We take care of our own
️ Travel Perks – Enjoy discounts and insider access to amazing destinations
Fun Culture – Business Casual dress, team celebrations, and a culture of recognition
️ Generous PTO – Because work-life balance matters
Growth Opportunities – We promote from within and support ongoing development
Ready to Ride with Us?
Company DescriptionThis a great place to work. After 6 months of employment, you receive a review and a merit raise may be given at that time. We are a stable and secure employer who is looking for the right candidates to build a winning team. If that's you, please don't hesitate and apply now....
Company Description
This a great place to work. After 6 months of employment, you receive a review and a merit raise may be given at that time. We are a stable and secure employer who is looking for the right candidates to build a winning team. If that's you, please don't hesitate and apply now....