Remote Customer Service Representative (Call Center Rep)

Job Description

Job Description

As a Remote Customer Service Representative, you will be the first point of contact for customers, handling inbound and outbound calls, emails, or chats to resolve inquiries, provide product information, and ensure high levels of customer satisfaction. You’ll work remotely, requiring a high level of self-motivation, communication, and reliability.

️ Key Responsibilities:

• Answer incoming customer calls, chats, or emails in a friendly and professional manner.

• Escalate complex or unresolved issues to the appropriate department.

• Document all interactions in the company’s CRM or ticketing system accurately.

✅ Required Skills and Qualifications:

• Excellent communication skills (spoken and written).

• Ability to multitask, prioritize, and manage time effectively.

• Comfortable working independently in a remote setting.

• Strong problem-solving and conflict-resolution skills.

Preferred Qualifications:

• High School Diploma or equivalent (Bachelor’s degree is a plus).

• Typing speed of at least 35 WPM.

• Fluency in English (additional languages are a bonus).