Job Description
Job Description
We are seeking a Deposit Operations Clerk to join our team!
Be part of a team that supports all back-office banking functions with concertation in transactional processing, transactional dispute processing and minor clerical responsibilities. In this role you will be responsible for processing from start to finish all forms of customer transactional disputes, you will be expected to adhere to all applicable Federal Regulations, Bank Policy and network rules to successfully resolve transactional disputes. You will be responsible for processing wire transfers and other payment remittances. The Deposit Operations Clerk is an integral part of our back-office operations and will work in concert with other departments and functions of the Bank.
Responsibilities:
· Prepare, review, process, track and complete all customer transactional dispute using the respective case management programs.
· Review, coordinate, track and process all Positive Pay and Reverse Positive Pay return items.
· Prepare, review and process all customer transfer remittances (Wires- Domestic & Foreign).
· Monitor, review and maintain appropriate recordkeeping of all customer account related maintenance.
· Review and correct all daily transactional processing exception items. Post to the appropriate account(s) and return or reject unlocatable transactions.
· Prepare all daily transactional ledger account reconciliations.
· Prepare and process correction and adjustment ledger entries.
· Provide support and assistance to other departments of the Bank (Retail Banking, Lending and Compliance).
Experience:
· 3+ years experience working in Bank Payment Processing or Deposit Operations role.
· Experience resolving customer claims and disputes.
· Experience processing and posting ledger and accounting entries.
· Analytical, organizational and prioritizing skills required.
· Proficient skills with Microsoft Office and Adobe or other PDF programs.