Dining Room Manager

Job Description

Job Description

Job Title: Dining & Events Service Manager
Location: Penfield Country Club
Position Type: Full-Time
Reports to: Director of Food & Beverage/GM

About Penfield Country Club:

Penfield Country Club is a premier private club dedicated to providing members and guests with exceptional dining and event experiences. With a commitment to excellence, tradition, and hospitality, we take pride in curating sophisticated events and superior dining services that exceed expectations.

Position Overview:

The Dining & Events Service Manager plays a pivotal role in upholding the club's reputation for excellence in hospitality. This position is responsible for the seamless execution of private events and the daily operations of the dining room, ensuring the highest level of service, professionalism, and member satisfaction. This role requires expertise in food and beverage management, fine dining, event coordination, team leadership, financial acumen, and dedication to the club's mission and service standards as recognized by the Club Management Association of America (CMAA).

Essential Responsibilities:

Member and Guest Relations:

• Assist with the execution of private events and manage back parties during a la carte service.
• Oversee the reservation system, ensuring accurate bookings and proactive communication with members regarding expectations and availability.
• Maintain the highest level of discretion, professionalism, and personalized service to foster long-term relationships with club members.
• Maintain high standards of service to ensure guest satisfaction, addressing inquiries and concerns promptly and professionally

Dining and Event Operations:

• Develop and manage comprehensive food and beverage timelines, budgets, and checklists, ensuring all details align with club standards.
• Assist with cash handling, budgeting, and cost control measures to maximize profitability while maintaining quality service.
• Participate in planning and execution of weddings, corporate functions, member-exclusive events, banquets, and social gatherings. Provide support to the Catering and Event’s Supervisor with all aspects of events.
• Conduct pre-shift meetings with A La Carte staff to ensure seamless events and dining service execution. Assist with event pre-shift meetings.
• Monitor service throughout events, making real-time adjustments as necessary.
• Ensure that all post-event procedures, including breakdown and cleanup, are conducted efficiently and professionally.
• Maintain accurate and up-to-date event orders (BEOs), ensuring coordination across departments.
• Ensure cleanliness standards are maintained and have a “Close to Open Mentality”.
• Oversee daily restaurant operations, including scheduling, inventory management, and compliance with health and safety regulations.
• Oversee Kids Club and ensure that bylaws and standards are observed depending on the volume of reservations.
• Work closely with the kitchen staff and management to ensure seamless service and effective communication between teams.
• Supervise and motivate the front-of-house staff, providing guidance and support to foster a positive and efficient working environment.
• Assist in training new employees and ongoing staff development, promoting best practices in customer service, and immediately coach behaviors that do not align with PCC’s service standards.

The Club Events & Dining Manager is expected to:

• Arrive early, conduct final checks on event setup, décor, and vendor arrangements.
• Walk through event and dining spaces to verify layout, table settings, and service preparations to ensure readiness.
• Act as the liaison between members, vendors, and staff throughout events and dining.
• Monitor timelines by ensuring adherence to the event schedule, making necessary adjustments in real-time.
• Guarantee exceptional service, engaging with members/guests to ensure satisfaction and oversee food and beverage execution.
• Resolve issues proactively, addressing any challenges swiftly and professionally.
• Oversee staff, delegate responsibilities, ensuring team members perform to club standards.
• Manage Closing Procedures: Supervise breakdown and cleanup, ensuring a smooth transition post dining and events.
• Conduct post-service evaluations, gather feedback, document areas for improvement, and implement enhancements. Coach staff, evaluate team performance and provide constructive feedback to encourage growth and improvement. Reporting all concerns to the Director of Food & Beverage
• Manage Menu Cards in Northstar. Ensuring they are current, updating new items by each Tuesday’s launch and managing inventory counts during service.
• Manage communications regarding reservation requests and oversee the flow of seating. Confirm all requests within 24 hours, ensuring that members and guests have clear expectations regarding their reservations.
• Monitor staff labor levels closely to ensure they align with the restaurant's volume. Remain attentive to the team's activity and ensure they are productive without taking advantage of company resources.

Team Leadership and Staff Development:

• Lead and mentor the front-of-house team, fostering a culture of excellence and continuous improvement.
• Conduct ongoing training to uphold club service standards and best practices.
• Provide immediate coaching and constructive feedback to maintain performance expectations.
• Manage labor levels to align with service volume, ensuring efficiency without compromising quality.
• Collaborate with the Executive Chef and culinary team to ensure seamless communication between front- and back-of-house operations.

Financial and Operational Oversight:

• Assist in budget development, cost control measures, and financial planning to enhance club profitability.
• Monitor and manage event profitability, ensuring that P&L statements are completed accurately and reviewed promptly following events.
• Oversee menu management in Northstar, ensuring accurate inventory tracking and weekly updates.
• Implement continuous process improvements to enhance operational efficiency and guest satisfaction.

Marketing and Member Engagement:

• Proactively promote the club’s event and dining offerings, fostering engagement and increased bookings. Follow up within 48 hours after event execution to ensure that feedback is captured.
• Stay informed of industry trends, CMAA best practices, and emerging innovations in hospitality and club management.
• Collaborate with the Membership and Marketing teams to ensure cohesive branding and communication efforts.
• Maintain strong relationships with vendors, event planners, and club members to enhance Penfield Country Club’s reputation.

Duties may also encompass additional tasks assigned by the Food & Beverage Director, General Manager/Chief Operating Officer that are not explicitly detailed in this document.

Dress Code and Professional Appearance:

To uphold the distinguished reputation of Penfield Country Club, the A La Carte Events & Dining Room Manager is required to always maintain a polished and professional appearance.

Acceptable Attire:

• Business Casual: Collared shirts, blouses, dress slacks, khakis, tailored skirts, and closed-toe dress shoes. Jackets or blazers are optional but encouraged.
• Formal Attire (for Events): Suits, tailored dresses, or equivalent professional attire appropriate for high-profile functions.

Unacceptable Attire:

• Casual wear (jeans, t-shirts, tank tops)
• Athletic wear (hoodies, sweatpants, leggings, gym shoes)
• Flip-flops or casual footwear inappropriate for the club setting
• Clothing with logos or graphics unrelated to the club

Performance Expectations:

• Maintain a proactive, detail-oriented, and service-driven approach to all responsibilities.
• Communicate effectively and professionally with members, staff, and vendors.
• Demonstrate leadership and initiative in improving operational processes.
• Uphold club traditions, hospitality standards, and the highest levels of discretion.
• Ensure that all responsibilities are fulfilled to the satisfaction of the Food & Beverage Director and club leadership.
• Maintain a commitment to professional growth through industry education, including CMAA resources and networking.

Professional Development and Support:

Penfield Country Club is committed to fostering the success of its management team. Ongoing training, industry resources, and leadership support will be provided to ensure continuous professional development. Regular performance reviews and mentorship opportunities will be available to support growth and excellence in this role.

Next Steps:

Candidates should carefully review this job description and assess their alignment with the club’s expectations. By embracing this role with dedication and professionalism, the A La Carte Events & Dining Room Manager will play a critical role in enhancing the prestige and success of Penfield Country Club’s event and dining operations.

Company DescriptionAs part of our Food & Beverage team, you’ll have the opportunity to work with talented professionals in a beautiful, member-focused environment where your leadership makes a visible impact.

Company Description

As part of our Food & Beverage team, you’ll have the opportunity to work with talented professionals in a beautiful, member-focused environment where your leadership makes a visible impact.