Job Description
Job Description
Job Title: Rink Supervisor – The Rink at Rockefeller Center
Season: 2025–26 (October – Early Spring)
Overview
The Rink at Rockefeller Center is seeking warm, outgoing, and team-oriented leaders to deliver the world-class hospitality experience our guests expect at this iconic New York City destination. As a Rink Supervisor, you'll be a visible and approachable leader—supporting staff, enforcing standards, and ensuring every guest leaves with a lasting positive memory.
This is a full-time seasonal position that runs from October through early spring. The role requires flexible availability, including mornings, evenings, weekends, and holidays, as our busiest times often fall outside a standard 9–5 schedule. Supervisors must thrive in a dynamic environment, work comfortably outdoors in cold weather, and adapt to shifting operational needs throughout the season.
For the right candidate, this position also offers an opportunity to transition into a permanent role within the organization at the conclusion of the rink season.
Key Responsibilities
- Lead by example in delivering warm, attentive, and memorable guest service.
- Supervise daily rink operations, including public skating sessions, private events, and special programming.
- Support, coach, and hold staff accountable to operational and hospitality standards.
- Assist with onboarding and training seasonal team members.
- Respond to guest inquiries, concerns, and complaints promptly and professionally.
- Monitor and enforce all health, safety, and operational guidelines.
- Collaborate with operation and technical teams to resolve facility issues quickly.
- Complete daily operational reports accurately and on time.
- Maintain a strong, visible presence on-site to ensure smooth operations and safety.
- Provide operational support during inclement weather events and high-volume periods.
Requirements
- Minimum 2 years of experience in hospitality, attractions, or event operations; supervisory experience preferred.
- Strong leadership, communication, and organizational skills.
-Ability to work in high-volume situations and direct large groups of people.
- A proven ability to manage guest interactions with empathy, professionalism, and sound judgment.
- Comfortable working outdoors in cold weather for extended periods.
- Flexible availability, including mornings, evenings, weekends, and holidays is essential. After-hours and weekend requirements are expected regularly.
Pay Range$25—$28 USD
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only:We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
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