Job Description
Job DescriptionBenefits:
- Competitive salary
- Employee discounts
- Free food & snacks
Job Summary
The Lavaux Swiss Wine And Fondue Bar seeks a professional Captain to lead our dining room team. This individual will be responsible for delivering exceptional guest experiences, providing in-depth knowledge of the menu and beverage program, and effectively addressing all guest inquiries.
Responsibilities
- Customer service: Hosting, greeting guests, taking orders, and ensuring food and drinks are delivered on time
- Training and supervision: Training and mentoring new staff, and supervising servers and bussers
- Inventory management: Managing the inventory of food, drinks, and supplies
- Restaurant operations: Ensuring compliance with health and safety regulations, and maintaining a clean and organized restaurant
- Guest satisfaction: Monitoring guest satisfaction and addressing any issues
- Menu knowledge: Explaining menu items, offering recommendations, and answering questions
- Team coordination: Coordinating the work of team members to maintain service quality
- Bill presentation: Presenting the final bill to guests
Qualifications
- A minimum of two years of experience as a captain in a fine dining establishment within NYC.
- No less than three years of experience in hospitality as a server or waiter.
- The ability to collaborate effectively as part of a pooled house environment.
- Flexibility to work both lunch and dinner shifts.
- Superior verbal communication skills in English.
- A genuine passion for food, wine, and hospitality.
- Ability to remain calm and thrive under pressure
- Ability to stand/walk for 8 hours, bend, push, pull, and lift 30 lbs.
- Excellent management and leadership skills