Mobile Device Management Support Engineer

Job Description

Job Description

Job Title: Mobile Device Management (MDM) Support Engineer
Location: Purchase, NY
Schedule: Monday–Friday, 7:00 AM – 4:00 PM | Onsite

Launch Your IT Career in a Role That Matters

Acture Solutions is seeking a skilled and service-oriented MDM Support Engineer to join our on-site support team. This Level II role is ideal for someone with strong Apple ecosystem experience, advanced troubleshooting ability, and a passion for keeping systems and processes clean, documented, and efficient.

If you love managing Apple devices, solving technical issues at a higher level, and creating clarity through documentation—this is a great opportunity to grow your IT career in a people-first environment.

What You’ll Do

• Uphold and embody Acture’s Core Values: Accountability, Customer First, Trust, Integrity, Opportunity, Nurturing Positive Culture, and Fun

• Serve as Level II escalation point for complex technical issues, primarily related to Apple devices

• Manage and support Apple devices (macOS, iOS) using Jamf MDM platform

• Track and manage Apple hardware inventory, including deployment, maintenance, and asset lifecycle

• Create and maintain comprehensive documentation, including technical procedures, support guides, and inventory logs

• Provide both on-site and remote support to users across various environments

• Mentor Level I technicians in Apple support and MDM best practices

• Ensure compliance with IT policies, security protocols, and industry standards

What You Bring

• Proven experience supporting Apple devices in an enterprise or education setting

• At least 4 years of expertise in Apple Mobile Device Management (Jamf required)

• Jamf certification highly preferred

• Strong troubleshooting skills with the ability to resolve L2 support tickets independently

• Experience managing apple hardware inventory and maintaining accurate asset records

• Familiarity with documentation and knowledge base tools

• Ability to coach and guide junior team members

• Strong communication, organization, and follow-through

• Required to currently reside within an hour commute of job posting location.

Skills for Success

• Customer-first mindset with a proactive, problem-solving approach

• Detail-oriented and highly organized

• Able to manage competing priorities and respond to evolving needs

Physical Requirements

• Ability to lift and move IT equipment as needed

• Valid driver’s license required for on-site support travel

Who We Are

Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations to enhance operations, cybersecurity, and long-term growth through exceptional service.

Why Join Acture Solutions?

At Acture Solutions, we don’t just support IT—we support people. We're committed to professional growth, high-quality work, and a workplace where your contributions matter.

What We Offer

• Salary range: $65,000 – $100,000 (based on experience)

• Benefits: Medical, dental, vision, 401k, EAP, and generous paid time off

• Additional Perks: Time off aligned with school holidays

• A collaborative, respectful culture where your work has real impact

Ready to Get Started?

If you're passionate about tech, love helping people, and want to grow your career in a role that makes a real difference—apply today.
Valid driver’s license and background check required.