Job Description
Job Description
Sales Assistant
MAIN RESPONSIBILITIES
Client Experience
• Welcomes clients and ensures a warm, professional, and service-oriented atmosphere in the store.
• Supports Client Advisors and the broader sales team by preparing client-facing materials, coordinating appointments, and ensuring seamless handoffs.
• Assists with scheduling house appointments, private sessions for Very Important Clients (VICs), and follow-ups related to shipping, alterations, or special services.
• Prepares for and supports in-store events, buying appointments, and visits, ensuring a smooth and luxurious experience for clients and VICs.
• Helps maintain showroom presentation and replenishes product to ensure an elevated, consistent store environment.
Sales & Operational Excellence
• Provides essential operational support to help the store achieve sales targets, including assisting with consignment, transfers, and ATS (Available to Sell) tracking.
• Operates the point-of-sale (POS) system to process transactions, returns, and exchanges in accordance with company policies and procedures.
• Coordinates special orders, product searches, and inventory requests to support the sales team and meet client needs.
• Ensures accurate and timely entry of client and transaction data to support reporting and follow-up.
• Applies foundational product knowledge and trend awareness to support the team in delivering tailored client recommendations.
Team Support & Compliance
• Assists in achieving sales goals aligned with their role level, focusing on developing sales capabilities and progressively contributing to expanding the client base and delivering quality service.
• Supports the sales team in achieving individual and store sales targets by assisting with client interactions, maintaining client records, and contributing to a high standard of customer service.
• Maintains stockroom organization, assists in product preparation for the sales floor, and supports inventory accuracy.
• Helps monitor adherence to store procedures and supports compliance with company policies, security, and health & safety regulations.
SKILLS & QUALIFICATIONS
• 0–2 years of experience in retail, customer service, administrative support, or a department store client service role preferred.
• Strong interpersonal skills, focused on delivering a consistent and exceptional client experience.
• Comfortable supporting the sales team to help meet store-wide objectives.
• Exceptional verbal communication skills and a team-oriented approach.
• Punctual and reliable, with the ability to adhere to daily schedules.
• Flexible availability to work various shifts, including evenings, weekends, and holidays.
• Proficient in addressing client inquiries and resolving issues in a timely manner.
• Willingness to collaborate with colleagues and actively support team objectives.
• Adaptable to changing priorities and capable of managing multiple tasks simultaneously.
• Fully aligned with brand values