Job Description
Job DescriptionDescription:
Highly motivated individual who demonstrates a positive, outgoing, and influential personality when providing an unsurpassed level of member services to ensure that members’ expectations are met and exceeded during every interaction. They will maximize every opportunity to advertise e-services and increase membership along with referring consumer and real estate loans within the branch. They are expected to float between our non-high-tech branch locations in which the schedule is based on staffing needs. Our non-high-tech branch locations are Albany, Niskayuna, Saratoga Springs, Glenville, and Cobleskill.
Duties & Responsibilities
- Processes all member transaction requests in a professional, friendly manner with a strong emphasis on accuracy.
- Follows policies and procedures applicable to the Teller position to maintain compliance with government and credit union regulations, including, but limited to the Bank Secrecy Act.
- Responsible for the daily opening and closing of their assigned cash box and PC work station, including but not limited to maintaining cash limits with credit union guidelines, maintain proper securing all negotiable instruments (including cash), ensuring that their assigned PC is locked whenever out of their immediate control, balancing their physical cash to the core operating system at the end of the work day, and notifying a supervisor of any and all discrepancies.
- Maintain cash differences within Credit Union guidelines.
- Provides an unsurpassed level of member service, meeting and exceeding their expectations with every interaction.
- Provides an unsurpassed level of member service, meeting and exceeding their expectations with every interaction.
- Open new accounts and, through the interview process, cross sell additional products to best benefit the member needs, and meet branch goals.
- Provide consumer and real estate loan referrals to the Loan Sales team or Branch Management.
- Disburse Consumer loans.
- Refer appropriate members to the First New York Retirement and Investment Services Program.
- Responsible for having a thorough knowledge of all products and services offered by the credit union, including but not limited to shares, consumer loans, and e-services.
- Efficiently provides servicing for all accounts and loans issues or concerns. Ensures that requests are processed correctly and completed in a timely fashion.
- Follows policies and procedures applicable to the MSR position to maintain compliance with government and credit union regulations, including but not limited to the Bank Secrecy Act.
- Participates in the Sales Incentive Program.
- Maintains Notary Public designation.
- Provides quotes on consumer loan payoffs.
- Handles routine file maintenance on computer system.
- Performs other duties as may be assigned.
Requirements:
- High School graduate.
- Previous financial branch credit union/bank experience.
- Thorough knowledge of credit union products and services.
- Must be able to respect confidential information.
- Adept at utilizing most current technology and thorough knowledge of core operation system.
- General knowledge of credit union policies and procedures.
- Should have excellent communication skills and maintain a positive attitude with members and a cooperative attitude with other team members.
Work Schedule: Varied, Monday - Friday 8:30am - 6:00pm, Saturday 8:45am - 1:00pm
Work Location: Fully On-Site