Job Description
Job Description
Senior IT Engineer
Come be a core member of our Information Technology Engineering team. This is a non-managerial, hands-on senior individual contributor role working with market-leading vendors to build, operate and maintain our internal systems. You will be responsible for providing a frictionless and efficient user experience for our team members, as we collectively work to bring an amazing healthcare experience to our patients. As a Senior IT Engineer, you'll build and operate a variety of systems ranging from end-user endpoint configuration, cloud infrastructure provisioning, SaaS application security and more - all while utilizing automation toolsets to scale operations and improve reliability. This role reports directly to the IT Engineering Manager and will work closely with other internal technology teams.
What You'll Do:
- Collaborate with IT, Security and Risk Management teams to ensure maximum protection of our assets
- Contribute to the development and deployment of our zero trust plan across device and user identity
- Manage and tune devices to ensure optimum performance and a wonderful user experience
- Configure SaaS applications with secure defaults
- Utilize infrastructure-as-code to standardize configuration management
- Develop and implement automations that simplify and scale system management
- Create and maintain project implementation plans and schedule
- Provide support to issues escalated to the engineering team
- Participate in on-call rotation every ~2 months
What You'll Bring:
- 5 - 7 years at the senior level, as a Sr IT Engineer or similar, with proven experience managing projects and implementing new technologies
- Broad understanding of endpoint management capabilities (MDM, BYOD, MAM) across platforms
- Familiarity with provisioning workloads on a major cloud provider (AWS, Azure, GCP)
- Experience managing a cloud-based IT environment including Okta, Google Workspace and Slack
- Proficiency in interacting with APIs via bash, python, or no/low-code tool like Okta Workflows
- A keen eye to spot the missing { in a JSON object
- Ability to move quickly and learn new technologies
- Excellent troubleshooting skills
- Passion for building and maintaining a superior IT hygiene posture and user experience
- Awesome team player
We have been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, we were also named Best Workplace for Parents for the third year in a row. In 2022, we were listed as a CNBC Disruptor 50.