Job Description
Job Description
We’re looking for a friendly, reliable, and solution-oriented Customer Service Representative to join our team. As the first point of contact for our customers, you’ll play a key role in delivering excellent service and ensuring a positive experience with our company. If you’re a good communicator, enjoy problem-solving, and take pride in helping others, we want to hear from you!
Key Responsibilities:
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Respond to customer inquiries via phone, email, chat, or in-person
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Assist with orders, returns, product information, and troubleshooting
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Resolve customer concerns with patience and professionalism
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Document interactions and follow up on open issues
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Work closely with other departments to address customer needs
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Maintain a positive, empathetic, and professional attitude in all interactions
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Stay up to date on products, services, and company policies
Qualifications:
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High school diploma or equivalent; associate degree a plus
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Previous customer service experience preferred, but not required
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Excellent communication and interpersonal skills
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Strong problem-solving abilities and attention to detail
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Comfortable using computers, email, and basic software tools
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Able to work in a fast-paced environment and manage multiple tasks
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A team player with a positive, can-do attitude
What We Offer:
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Competitive pay and performance bonuses
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Paid time off, holidays, and employee discounts
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On-the-job training and ongoing support
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Opportunities for growth and advancement
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A supportive, team-oriented work environment
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