Job Description
Job DescriptionWe are looking for a skilled Help Desk Analyst II to join our team on a long-term contract basis in New York, New York. This role offers an exciting opportunity to provide technical support and solutions for a variety of devices, systems, and applications. Ideal candidates will have a strong background in troubleshooting and configuration management across multiple platforms.
Responsibilities:
• Provide technical assistance for Apple devices, Mac computers, and related hardware.
• Troubleshoot and resolve issues involving computer hardware and software configurations.
• Manage and maintain mobile device management (MDM) systems, including Jamf Pro.
• Support users with Rippling Software and ensure seamless functionality.
• Configure and monitor identity management tools such as Okta.
• Deliver audio-visual support and resolve related technical issues.
• Collaborate with team members to implement improvements in system performance and reliability.
• Document technical processes and provide training to end-users as needed.
• Assist in the deployment and maintenance of Cisco and Citrix technologies.
• Diagnose and resolve issues related to Android devices and applications.• Minimum of 3 years of experience in a help desk or technical support role.
• Proficiency with Mac computers, Apple devices, and computer hardware.
• Hands-on experience with MDM technologies such as Jamf Pro.
• Familiarity with Rippling Software and configuration management tools.
• Knowledge of identity management solutions like Okta.
• Strong troubleshooting skills for audio-visual equipment and systems.
• Ability to work with Cisco and Citrix technologies.
• Excellent communication skills and the ability to train end-users effectively.