Tasting Room Manager- Montezuma Winery

Job Description

Job DescriptionMontezuma Winery - Seneca Falls

The Tasting Room Manager has overall responsibility for directing the daily operations of the Tasting Room, ensuring compliance with company standards in all areas of operation, wine sales, customer relations, facility management, inventory management, team management, recruiting and retaining team members, financial accountability, and ensuring that the highest quality products and services are delivered to each customer. Essential Job Functions: Manages all customer service aspects relating to tasting room operations

• Ensures that employees effectively and appropriately carry out the company’s customer service policies and procedures
• General upkeep of the tasting room
• Ensures a safe and working customer experience environment by facilitating safe working behaviors of the team.
• Ensures maintenance of equipment, facility, and grounds using a preventative maintenance program. (i.e., shoveling snow, watering plants, and weeding)
• Monitors info@ and responds to email inquiries promptly
• Coordinates the winery reservation details with guests

Leads all aspects of Team Member Management:

• Recruit, interview, and hire select qualified candidates to build a talent pool to achieve future business goals
• Authority to hire and terminate
• Conducts performance reviews, manages discipline, and motivates the team
• Hold a team accountable for training initiatives, achieving goals, developing knowledge of company products, services, and programs, and ensuring they are following company policies and procedures
• Create and maintain an environment where all staff are treated with dignity and respect, fostering a spirit of teamwork and cooperation
• Coordinates and executes the scheduling of staff for off-site tastings and events

Responsible for the Financial Results of the tasting room:

• Ensure Tasting Room meets or exceeds sales and payroll goals, utilizing effective communication, organization, and leadership skills
• Plan, prioritize, and adjust schedules and daily agendas to meet business goals
• Managing store operation procedures per company guidelines, ensuring accurate inventory procedures and levels, payroll, opening and closing procedures, money handling, cash control procedures, tracking and reporting of the tasting room expenditures, all square functions, etc.
• Assist with benchmark information as needed
• Coordinates and executes off-premises tastings and events, including staffing
• Planning and promoting location functions, including food trucks, music, in-store events, etc.
• Responsible for scheduling staff for bottling, shipping, kitchen, events, packing, and unpacking after events
• Coordinate/communicate details/instructions to event staffing
• Responds to issues and concerns with events onsite and offsite with staff members
• Submission of recipes and other details needed for the wine and beverage trails
• Partnership with the wine and beverage trail, including events
• Prepares invoicing of products for wholesale accounts
• Works with the Sales Territory Manager on invoicing and samples needed from the tasting Room, and staffing for liquor store events
• Creates and maintains spreadsheets approved by supervisors
• Collaborates with the team for information to include in the weekly staff newsletter
• Perform all duties with the highest standard of quality and cleanliness
• Maintenance of wine bottle inventory for retail and tasting purposes
• Manage retail general merchandise, order merchandise, maintain inventory levels, and visual displays
• Handles donation and basket requests approved by management
• Monitors and assists with Airbnb and Harvest host reservations and any other needs
• Managing customer online ordering and shipping revenues
• Manage all aspects of shipping, ensure shipping products are stocked, and communicate any shipping material needs
• Assists with accurately counting and entering monthly inventory wine counts into Square
• Collaborate with marketing/social media departments

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Dedication to providing exceptional customer service
• Good communication skills and strong interpersonal and conflict resolution skills
• Exceptional team-building capability
• Strong business math and accounting skills
• Strong analytical/decision-making skills
• Computer literacy, including experience with POS system
• General knowledge of Microsoft Office and Google Suite
• Wine knowledge is helpful but not required
• Must have two years of retail experience

Education/Experience:Must have a degree in business or two years’ experience, including Profit & Loss responsibility.
Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, use hands, reach with hands and arms, and taste or smell. The employee is frequently required to climb or balance; stoop, kneel, crouch, or crawl, and talk and hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 40 pounds.
Work Schedule:A minimum of 40 hours per week is required, but more time may be required when needed. This position will require you to be available days, nights, weekends, and have the flexibility to work at our other locations when needed, including off-site events.
Hourly position + Tips