Inside Sales and Customer Service Associate

Job Description

Job DescriptionBenefits/Perks

• Competitive wages with sales bonus
• Career Growth Opportunities
• Fun and Energetic Environment
• Ongoing training
• Employee Discount
• 40 hours per year Paid Time Off (PTO)
• Paid Holiday (based on years of service)

Job SummaryWe are seeking a friendly and service-oriented Sales and Customer Service Associate to join our team! As a Sales and Customer Service Associate, you will assist customers with their window/door needs and ensure an excellent ordering experience.
Essential Functions

• Seek out new business opportunities and find new clients for potential sales.
• Enhance relationships with new and existing key customers.
• Meet walk-in customers for products demonstration and sales presentations to ensure successful communication with customers for any projects.
• Follow up with developed business leads and schedule sales meetings and discuss potential projects.
• Assist walk-in customers to fulfill order forms and help place orders.
• Communicate with customers concisely, accurately, and completely document order information and status through phone/text/fax or email.
• Perform assigned duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.
• Keep supervisor and manager updated and informed of any problems, and ensure accurate communication and update order production status with office team and production team as necessary.

On-going Tasks and Responsibilities

• Receive, process and verify the accuracy of quotes and orders from customers utilizing Order Entry System.
• Maintain regular communications with customers to ensure that all their requirements are being met.
• Initiate required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicate changes to the appropriate personnel/departments.
• Ensure and provide quality service to both internal and external customers.
• Receive inquiries from customers looking for updates or to address queries or complaints.
• Accesses the company’s internal systems to obtain and extract order information and provide customer service management with information as requested.
• Participates and provides expertise as a member of the customer service team. Develop and recommend opportunities for improvement to existing procedures/processes to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.

Qualifications

• High School Diploma or equivalent
• Exceptional written and verbal communication skills in English (and Mandarin preferred)
• Ability to use problem-solving skills, technical knowledge, and planning when required
• AutoCAD or Photoshop skills preferred
• Track record of consistent attendance and timeliness
• Able to work 40 hours per week