Director of Operations

Job Description

Job Description

PLEASE NOTE: Applicants should submit a position-specific cover letter and resume, both in PDF format, to: team@keenanfirm.com. Submissions without a position-specific cover letter will not be considered.

Location: In-person – New York City (potential for 1–2 hybrid days/week after onboarding)
Compensation: $150,000–$230,000 + performance-based bonuses, benefits, and 401(k)
Reports to: Firm Owners

About Keenan & Bhatia, LLC

Keenan & Bhatia, LLC is a plaintiff-side employment discrimination and civil rights law firm entering its 15th year of fighting for fairness in the workplace. With four global offices, 17+ team members, and $10M in annual revenue, we help workers heal, rebuild, and move forward after discrimination, harassment, or retaliation.

We achieve outstanding results by maximizing the value of each case through dedication, creativity, and innovative thinking. Our team pairs legal excellence with human-centered care—serving clients with clarity, compassion, and strength. We’re seeking a seasoned Director of Operations to bring structure, accountability, and strategic focus to our growing firm as our Integrator under the Entrepreneurial Operating System (EOS).

The Role

This is a full-time, in-person leadership role based in New York City, with potential for 1–2 hybrid days per week after onboarding. As Director of Operations, you’ll lead all non-legal aspects of the firm—finance, HR, systems, intake, marketing, and technology—so the founders can focus on legal strategy, client storytelling, and firm growth.

You’ll be the operational backbone of a firm that helps people through some of the hardest chapters of their lives. Your leadership will ensure that our systems, people, and culture empower our clients to experience real healing and lasting outcomes.

Key Responsibilities

Leadership & Firm Operations

• Serve as second-in-command to the founders, leading day-to-day operations across HR, finance, intake, marketing, and IT
  

• Uphold and model the firm’s values across departments and decision-making
  

• Lead meetings, drive accountability, and execute EOS/Traction principles at every level of the business
  

• Partner with the firm’s business coach and implement insights to enhance systems, processes, and team dynamics
  

Financial Management

• Oversee the firm’s $10M+ budget and lead financial planning, forecasting, and analysis
  

• Monitor KPIs, time tracking, realization rates, and profitability
  

• Supervise the bookkeeper and coordinate with the CPA to ensure accurate reporting and compliance
  

• Manage pro bono tracking, billing practices, and expense oversight
  

• Maintain and refine KPI dashboards (e.g., the “Jumbotron”) to support data-driven decision-making
  

Systems & Process Optimization

• Develop and implement clear, scalable systems and standard operating procedures across the firm
  

• Audit workflows, ensure policy adherence, and proactively resolve inefficiencies
  

• Manage and improve time tracking compliance to support realization, compensation, and profitability
  

• Oversee document management (Box, Google Drive), improve knowledge sharing, and streamline case handling and discovery processes
  

• Design productivity and performance metrics that reflect both quality of work and alignment with firm goals
  

Human Resources

• Lead all people operations, including hiring, onboarding, training, and performance reviews
  

• Build and maintain a high-accountability, supportive culture rooted in purpose and integrity
  

• Administer payroll, PTO tracking, and benefits; manage 360-degree review cycles and team engagement initiatives
  

• Align compensation structures with performance and values, using data to inform bonuses and promotions
  

Marketing & Business Development

• Collaborate on the firm’s marketing and growth strategy, with a focus on referral networks and reputation
  

• Oversee CRM development and data tracking for client acquisition and retention
  

• Manage social media engagement, client feedback systems, and marketing campaigns
  

• Plan events that strengthen relationships with clients, community partners, and referral sources
  

Facilities & Vendor Management

• Serve as the point of contact for IT, office services, vendors, and systems
  

• Approve purchases and manage logistics to support a well-equipped and professional workplace
  

• Develop and maintain protocols for safety, equipment, supplies, and cross-location coordination
  

What Success Looks Like

You will thrive in this role when:

• Every department is running smoothly and aligned with the firm’s mission
  

• Financial data, realization rates, and time tracking are accurate and actionable
  

• Clients experience seamless, professional service rooted in care and responsiveness
  

• Staff are supported, engaged, and held to high standards of excellence
  

• The firm’s founders are freed up to focus on advocacy and growth, knowing that operations are in strong, capable hands
  

• Most importantly: your leadership enables our clients’ legal journeys to be a source of healing, not added stress
  

Qualifications Required

• 5+ years in business operations leadership

• Experience as an EOS Integrator or second-in-command role with full operational oversight
  

• Strong proficiency in financial management, KPI tracking, and systems building
  

• Demonstrated ability to lead cross-functional teams with clarity and accountability

• Strong writing and communication skills
  

• Deep alignment with the firm’s mission and a passion for justice, efficiency, and excellence

• Four-year degree from fully-accredited, in-person, non-profit institution and advanced graduate degree, or equivalent work experience in finance and/or business consulting.
  

Preferred

• MBA or advanced degree in business, operations, or organizational leadership or like field.
  

• Experience as a Director of Operations, COO, or Firm Administrator in a law firm
  

• Familiarity with CRM systems, AI, legal tech, and cloud-based tools (Box, Google Workspace, case management software)

• Commitment to a long-term leadership role in a growing, purpose-driven firm

Compensation & Benefits

• Competitive salary: $150,000–$230,000 depending on experience
  

• Performance-based bonuses tied to KPIs and firm success
  

• Health, dental, and vision insurance
  

• 401(k)
  

• Generous PTO and vacation policy
  

• The opportunity to lead a firm that blends high-impact legal work with a deep commitment to human dignity and healing
  

How to Apply

To apply, please email your resume and a position-specific cover letter, in PDF format, to: team@keenanfirm.com, with the subject line: Director of Operations.

Visit https://keenanbhatia.com to learn more about our firm and our mission.

Join us—and help lead a firm where operational excellence powers transformative legal advocacy.