Customer Service Representative - Full Time (Hybrid)

Job Description

Customer Service Representative – Full Time (Hybrid)

Location: New York City, NY

Salary: $62,000–$65,000 per year + Performance-Based Bonus

Schedule: Hybrid – at least 2 days work from home per week

About MechMaxx

Founded in 2019, MechMaxx is a fast-growing provider of high-quality, affordable machinery and equipment designed for hardworking individuals and businesses. Built on values of trust, dependability, and customer satisfaction, we serve a wide range of industries with a focus on delivering value without compromising on quality.

With a dedicated R&D team, experienced engineers, and four U.S. warehouses, we ensure each machine meets rigorous standards before shipping. All our products come with a one-year warranty, and select engines include extended coverage. From personal use to professional applications, MechMaxx equipment is made to make your work easier and more efficient.

What You’ll Do

As a Customer Service Representative, you’ll be the first point of contact for our customers, providing excellent support and ensuring a smooth post-purchase experience. Your responsibilities will include:

Responding to customer inquiries via phone, email, and ticketing systems

Assisting with order updates, delivery coordination, and issue resolution

Managing warranty claims and coordinating with internal teams for service requests

Maintaining detailed records of customer interactions and follow-ups

Providing product information and guidance on usage or setup

Ensuring a professional and courteous customer experience at all times

What We’re Looking For

Bachelor’s degree (minimum requirement)

2+ years of customer service experience, preferably in e-commerce, logistics, or machinery/equipment sectors

Excellent communication and problem-solving skills

Ability to handle challenging situations with patience and professionalism

Experience with customer service software (e.g., Zendesk, Gladly, etc.) is a plus

Strong organizational and multitasking abilities

U.S. citizenship is required for this position

What We Offer

Competitive base salary ($62K–$65K/year)

Performance-based and Manger Grading bonuses

Hybrid work schedule (2+ WFH days/week)

Health benefits, PTO, and more

• A supportive, mission-driven work culture focused on growth and accountability