Job Description
Job DescriptionBenefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
IT solutions company located in the Western New York area (Buffalo), specializing in providing high-end information technology to clients across WNY and multiple states, is currently expanding and looking to fill a Technical Services Analyst position. Candidate must meet the qualifications below and be professional, customer-focused, self-driven, and team-oriented. Salary is contingent on experience and competency.
ONLY candidates local to Western New York will be considered.
Job Functions & Responsibilities:
- Demonstrates competency in job-related skills suitable to customer needs and departmental services, providing excellent customer support.
- Provides end-user support for a variety of technical issues via helpdesk, on-site, and remote support.
- Identifies, researches, and resolves technical problems, including troubleshooting analysis for servers, workstations, and associated systems.
- Installs, configures, and maintains hardware, systems, and software with networking knowledge (Switches, Routers, Servers, Cables, Firewalls, LAN, WAN, TCP/IP, DNS).
- Monitors system performance, performs performance tuning and handles break/fix tasks.
- Implements software and network security measures; manages user accounts, permissions, email, antivirus, and anti-spam.
- Responds promptly to support requests via phone, email, or in-person, documenting and tracking each case to ensure timely resolution.
- Utilizes equipment and tools to ensure a safe and effective working environment, adhering to departmental policies, procedures, and guidelines.
Skills & Requirements:
- Proficient with Active Directory, Windows 10/11, Windows Imaging, and hardware deployment.
- Basic understanding of desktop and intermediate server administration.
- Strong analytical capabilities, professional office skills, and conscientious reporting of issues and resolutions for future reference.
- Customer-focused, performance-driven, detail-oriented, and demonstrates a high aptitude for technology.
- Works effectively in a team environment, learning and adapting quickly to new challenges.
- Ability to manage workflow, daily timesheets, and scheduling effectively.
- An Associates Degree in Computer Science is preferred but not required.
- Minimum of 3-5 years of experience in a Technical Services Analyst role or equivalent experience in Information Technology.
Equipment: Utilizes and operates equipment and mechanical devices which provide for a
functional, effective, and safe environment.
Experience:
- IT support: 3-5 years (Required)
Education:
- Associates Degree (Preferred)
Compensation package:
- Holiday pay
- Overtime pay
Schedule:
- 8 hour shift
- 8am-5pm shift
- Monday to Friday
- On-Call rotation
License/Certification:
- Driver's License (Required)
Work Location:
- Buffalo, NY 14221
Ability to commute:
- Buffalo, NY 14221
Job Type:
- Full-time
*Local-short-distance travel
*A reliable automobile is a must. Expenses reimbursed.