Insurance - Licensed Customer Service Representative
Job Description
Job Description
Be mentored by the best! We're a successful and established company that cares about our employees and clients.
We are looking for an experienced, enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time Licensed Insurance Customer Service Representative. In this role you will provide exceptional customer service to our clients, addressing all of their insurance-related questions, concerns, and requests.
Your positive attitude, rapport-building, and desire to help will make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience while ensuring their clients have the coverage they need. If you are ready to make a change in your life and are looking to join a company that cares about both our clients and you, apply today!
Benefits
Annual Base Salary Based on Experience
Health Insurance
Paid Time Off (PTO)
Retirement Plan
Profit Sharing
Bonus Opportunities after 1 year
Mon-Fri Schedule
Career Growth Opportunities
Responsibilities
- Answer the phone and direct calls and messages to appropriate staff
- Immediately greet all customers, entering the office, in a friendly and helpful manner
- Take payments from clients
- Provide billing service and billing changes for clients
- Process customer minimal policy changes
- Assist licensed agent with policy services
- Attach client files and/or notes in management system
- Follow up with customers
Requirements
- Personal lines P&C license
- Possess an upbeat, positive, and enthusiastic attitude.
- Proficiency to multi-task, follow-thru and follow-up.
- Strong communication skills, both oral and written.
- Great Customer Service Skills.
- Driven and goal-oriented individual.
- Ability to tactfully handle stressful and difficult situations.