Customer Service/ Services Support Representative

Job Description

Job Description

Robert Half Permanent Placement is partnering with a great company in Tonawanda, NY on their search for a Customer Service Representative to join their team. In this role you will be a critical resource and support for a high-impact sales team. This is an in-office role with starting wage of $20 - $22 per hour based on experience and includes a comprehensive total benefits package.

Responsibilities include but not limited to:

• Serve as the primary point of contact for customer inquiries, including answering calls, assisting walk-in customers, and processing fax and e-business orders with accurate pricing and product availability
• Act as a liaison between customers, the factory, and the sales team to ensure timely communication and resolution of requests
• Develop and maintain product knowledge to effectively address customer questions and promote services such as free delivery and custom solutions
• Coordinate inventory availability across the factory and three local WNY offices, ensuring prompt responses to all inquiries within the company’s 4-hour service commitment
• Manage inventory including restocking products, coordinating deliveries, and maintaining organized storage areas that reflect brand standards
• Build strong customer relationships by providing consistent support, identifying new product or service opportunities, and assisting with special requests
• Collaborate with sales, operations, and inside staff to deliver seamless service, promote value-added offerings, and uphold a culture of zero customer disappointments

• Demonstrated ability to build and maintain strong, collaborative relationships with customers and colleagues
• Committed to personal growth and actively contributing to a supportive, positive workplace culture
• Exceptional verbal and written communication skills, with a clear and professional style
• Proven capability to work effectively both independently and as part of a team
• Proficient in Microsoft Office applications, including Outlook, Word, and Excel
• Highly detail-oriented with strong organizational skills to manage multiple priorities efficiently