Job Description
Job Description
Job description
Job Title: Sales Support Specialist I
Location: New York City, NY
Shift timings: 9:30am to 6pm
Top 3 Required Skills
- Excel Proficiency – Filtering, basic formulas, sorting, data entry, and simple data analysis.
- Background in Hospitality– Position is client facing and requires a strong understanding in sales capacity or marketing-related areas.
- Customer Service Orientation – Strong interpersonal skills with the ability to work with diverse personalities and experience levels.
Position Summary
The Sales Support Specialist I will work closely with Account Executives to ensure the smooth execution of client sales orders, including monitoring of accounts, managing commercial inventory, and resolving order and billing discrepancies. This is a client-facing, operations-driven role that requires excellent communication, organization, and problem-solving skills.
Key Duties and Responsibilities
- Assist AEs with sales order preparation and client account monitoring.
- Oversee operational efficiency of agency orders via approvals, tracking, and requests using Wide Orbit.
- Handle makegoods for commercials that did not air and reschedule them appropriately.
- Communicate daily with Traffic and Pricing & Inventory teams to ensure accurate execution of orders.
- Monitor and enforce client-specific restrictions such as DNA (Do Not Air) lists and commercial separation.
- Track and report client impressions, ensuring full order delivery and billing in collaboration with other departments.
- Generate reports and troubleshoot order discrepancies.
- Work with Finance to clear billing issues through documentation and submission of discrepancies.
- Maintain updated client databases and account lists.
Required Skills and Qualities:
- Background in hospitality, sales, or marketing is ideal due to the client-facing nature of the role.
- Entry-level candidates or recent college grads with relevant skills will be considered.
- Must be a team player who thrives in a collaborative, diverse environment.
- Resume should be polished: clear formatting, proper grammar, and spelling.
- Preparedness for the interview is expected—candidates should be familiar with BET and Paramount Global
Other Details
- Industry experience in entertainment/media is nice to have but not required.
- The role is part of a broader initiative to support increased project demands.
Company DescriptionElevaIT is a certified and values driven Service-Disabled Veteran owned global staffing and IT professional services firm serving Fortune 1000 clients with customized and scalable workforce solutions. Leveraging talent intelligence analytics, our scalable recruiting platform puts diversity, equity, inclusion, and belonging (DEIB) at the forefront of everything we do.
Company Description
ElevaIT is a certified and values driven Service-Disabled Veteran owned global staffing and IT professional services firm serving Fortune 1000 clients with customized and scalable workforce solutions. Leveraging talent intelligence analytics, our scalable recruiting platform puts diversity, equity, inclusion, and belonging (DEIB) at the forefront of everything we do.