Front Desk - Surgical Center

Job Description

Job DescriptionSalary: $19-$21/hour

Job Title: Front Desk (Morning Shift)

Department: Administration / Front Office
Reports To: Front Desk Manager / Administrator
Location: Queens Surgical Center, Flushing, NY
Schedule: 6:30 AM 10:30 AM, any days from Monday through Sunday (based on operational needs)

Position Summary:

The Front Desk staff member is responsible for providing excellent customer service and ensuring accurate and efficient
patient registration during morning hours. This role plays a key part in greeting patients, verifying information, and maintaining smooth front office operations in a professional healthcare setting.

Key Responsibilities:

• Greet and check in patients in a courteous and professional manner.
• Perform patient registration, ensuring that all required demographic, insurance, and consent forms are accurately completed.
• Verify insurance eligibility and collect co-payments when applicable.
• Ensure accurate data entry into the electronic medical record (EMR) system.
• Maintain confidentiality of all patient information in compliance with HIPAA regulations.
• Answer incoming calls, route messages, and assist with scheduling inquiries as needed.
• Coordinate with clinical and administrative teams to support efficient patient flow.
• Maintain a clean, organized, and welcoming front desk and waiting area.
• Assist with additional administrative or clerical tasks as assigned.

Qualifications:

• Speaks Mandarin or Cantonese
• High school diploma or equivalent required; associate degree preferred.
• Previous experience in medical office administration or patient registration preferred.
• Excellent communication, customer service, and interpersonal skills.
• Strong attention to detail and accuracy in data entry.
• Proficiency with basic computer systems and electronic medical record (EMR) software.
• Knowledge of HIPAA and patient confidentiality standards.
• Ability to work flexible morning shifts, including weekends if required.

Physical Requirements:

• Ability to sit or stand for extended periods.
• Ability to lift up to 20 pounds occasionally.
• Must be able to work in a fast-paced, professional healthcare environment.